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Capital One – Payment assistance and deferred loan assistance.

Agency / Department: Capital One

Resource: Payment assistance and deferred loan assistance.

Details: Customers facing financial difficulties due to the coronavirus are urged to contact the bank directly through one of its many customer support lines. At its website, Capital One encourages customers who may be impacted or need assistance to reach out so that the bank can help find a solution.

Capital One tells Forbes that all customers will be eligible for assistance, of which will vary on the type of product they have and their individual needs. Examples of assistance include:

Minimum payment assistance
Deferred loan assistance
Fee suppression


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